![]() ![]() The culture of rebooking in your salon starts with your team. Salon front desk training will give your staff a professional edge, and in turn, convince clients to pre-book with ease.Īlways educate your clients about the benefits of regular treatments over infrequent parlor visits - this will make rebooking a natural, ‘must-do’ progression. ![]() This doesn’t have to be pushy - a friendly, helpful reminder will get more appointments in the diary. If the client pays without confirming her next visit, train the reception staff to gently ask when their next appointment is scheduled. Suggest an ideal time and day and then book that in with the client there and then. Instead of asking the client when they will next visit, suggest a time best suited to maintain the effects of the current treatment. Educate the stylists on how to plan services in different sessions to ensure better results and repeat visits. Train your staff to plan the next appointment with the client while offering the treatment. Reminding the client at the right time for rebooking is vital. Often, if they take an easy, breezy, friendly approach, the client will naturally feel compelled to schedule their next appointment. ![]() ![]() Your team shouldn’t sound too salesy when talking about an advance booking with a client. Helping your team to develop the perfect way of handling and communicating with clients can go a long way in improving the recurring appointment rate. The stylists should understand that rebooking depends on good client relationships and the right consultation. How your team communicates with clients can decide a lot. Review the overall client experience from time-to-time to improve on any points that might be lacking. Smile brightly, speak with warmth and remember that your body language will help your clients relax and feel more comfortable. The ambiance and the behavior of the staff are other factors that contribute to a great customer experience. If the treatments are showing results, your team will not need to push the clients to rebook before leaving the salon. Providing a beautiful, efficient and effective service is imperative for a perfect customer experience. If your clients are spending a lot of time in your salon they’re more likely to book back for more. The overall customer experience is crucial for every hair, beauty and wellness business. Create an Excellent Customer Experience.How to Calculate Your Salon Rebooking Rate? To learn more please check out our post on How to Build Salon Clientele Fast. Some businesses also take bookings over the phone appointments, but online software tends to be easy to manage and more efficient. Also, it helps you and your stylists’ meet the targets efficiently.Ĭlients rebooking can be done in-salon at the end of the appointment or online. It helps you see a clear picture of your future work schedule, often a week or so in advance. When the client books the next appointment in advance, it offers operational benefits too. A higher salon client retention average naturally translates to a better reputation and increased revenue. Successful salon owners focus attention on returning clients to help increase sales. If you’re in their calendar, they’re more than likely coming back. The aim is always to make the client book the next service before leaving the salon, as it eliminates the chance of them forgetting you and going elsewhere. Booking the next appointment in advance, right at the reception before leaving the salon or afterward through online software, is considered salon client rebooking. ![]()
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